Website of the UK government
Please note that this website has a UK government accesskeys system.
Main menu
Page menu
Do it online
Update your student finance login security details
If you need to access your student finance account, but have forgotten your login ID or password, you can request these details online. Your login details will immediately be sent to you by email.
How to use this service
You can make two types of request:
- if you have your login ID ('ART ID'), but don't remember your password and secret answer
- if you know your password and secret answer, but cannot find your ART ID
To use this service, log in to your student finance account, and on 'Forgotten your details?' on the log-in page.
Problems resetting passwords and secret answers online
If you get an error message after you enter your details
If you get an error message, the details you have entered may be incorrect, or may not be recognised by the system.
If this is the case, make sure:
- you have entered the same name (including any middle names) under which you registered or applied for support
- you have previously given Student Finance Direct a valid email address, for example when you first applied for support
- you are entering your ART ID correctly; this can be found on any correspondence you have received from Student Finance Direct
- if you are attempting to view your ART ID, you are entering your password and secret answer correctly
If the email address displayed on your account is incorrect
If the email address displayed on your account is incorrect, you cannot reset your password and secret answer online.
Contact Student Finance Direct and a new password and secret answer will be sent to you by mail. Remember to update your email address when you have received your new security details.
If you reset your password and secret answer online, but didn't receive an email with your new details
Certain types of email accounts, such as Hotmail, Yahoo or AOL, may detect some emails as spam and do not show these messages in your email inbox.
If this is the case, check your junk mail or spam mail folders for an email from 'sfd_webmaster'. If you continue to experience difficulties, contact Student Finance Direct.
More about passwords and IDs
If you do not remember what your ART ID or password should look like, these items and how they are used are explained on 'Applying for student finance: passwords and IDs'.
Who provides this service
Online applications for student finance are handled by Student Finance Direct.
Student Finance Direct is a service delivery partnership between the Student Loans Company, local authorities and the Department for Innovation, Universities and Skills.
Additional links
Do it online
Access keys
