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Disabled People

Constant Attendance Allowance

If you need daily care because of a disability and you get Industrial Injuries Disablement Benefit or a War Disablement Pension, you can claim Constant Attendance Allowance (CAA). Jobcentre Plus deals with industrial injury CAA claims, and the Service Personnel and Veterans Agency looks after war pension CAA claims.

Eligibility

To be eligible for Constant Attendance Allowance, you must be claiming one of the following:

  • Industrial Injuries Disablement Benefit
  • War Disablement Pension

If you are claiming Industrial Injuries Disablement Benefit

To claim Constant Attendance Allowance, you must:

  • need daily care and attention (for example, home nursing or home meals)
  • be 100 per cent disabled according to a medical examination

You can contact your local Jobcentre to find out if you are eligible to claim Constant Attendance Allowance.

If you are claiming a War Disablement Pension

To claim Constant Attendance Allowance, you must:

  • need personal help for the same reasons that you get a war pension
  • be getting a war pension of 80 per cent or more

To find out if you are eligible to claim Constant Attendance Allowance, you can contact the Service Personnel and Veterans Agency helpline on:

Telephone: 0800 169 2277

Textphone: 0800 169 3458

The helpline is open from 8.15 am to 5.15 pm Monday to Thursday, and 8.15 am to 4.30 pm on Friday.

How much do you get?

You will get Constant Attendance Allowance at one of four different rates, depending on the extent of your disability and the amount of care you need:

Rate Weekly amount
Exceptional rate £115.00
Intermediate rate £86.25
Normal maximum rate £57.50
Part-time rate £28.75

How it is paid

Constant Attendance Allowance can be paid directly into your bank, building society, Post Office or National Savings account that accepts Direct Payment.

If you are registered blind or need someone who cares for you to collect your money, you will be sent a cheque to be cashed at the Post Office.

How to claim

For industrial injury cases

You can ask your local Jobcentre for claim form BI104 or download one from the Department of Work and Pensions (DWP) website.

For war pension cases

The Service Personnel and Veterans Agency can send you claim form WPA 0003 (CAA). You can contact them on:

Telephone: 0800 169 2277

Textphone: 0800 169 3458

The helpline is open 8.15 am to 5.15 pm Monday to Thursday and 8.15 am to 4.30 pm on Friday.

What to do if your circumstances change

You should tell your local Jobcentre or the Service Personnel and Veterans Agency if your circumstances change. For example, if:

  • you go into or come out of hospital
  • you enter or leave a care home or nursing home
  • your spouse or civil partner goes into hospital (if you get extra money for them)
  • you leave the UK to live abroad permanently

What else you need to know

If you get 'Exceptional rate' or 'Intermediate rate' CAA, you may also be able to get Exceptionally Severe Disablement Allowance.

You can contact the Service Personnel and Veterans Agency or your local Jobcentre for advice.

Benefit Enquiry Line

For general benefit advice, you can contact the Benefit Enquiry Line on: 

Telephone:  0800 882 200

Textphone: 0800 243355

You can also use the RNID Typetalk service.

It is open from 8.30 am to 6.30 pm Monday to Friday and from 9.00 am to 1.00 pm on Saturday.

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