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Jobcentre Plus looks after industrial injury CAA claims, and the Service Personnel and Veterans Agency looks after claims for people with a war pension.

Who is eligible?

To be eligible for Constant Attendance Allowance, you must be claiming one of the following:

If you're claiming Industrial Injuries Disablement Benefit

To claim Constant Attendance Allowance, you must:

You can contact your local Jobcentre Plus office to find out if you're eligible to claim Constant Attendance Allowance.

• Industrial Injuries Disablement Benefit (accidents)
• Industrial Injuries Disablement Benefit (diseases and deafness)
• Find your local Jobcentre Plus office (opens new window)

If you're claiming a War Disablement Pension

To claim Constant Attendance Allowance, you must:

To find out if you're eligible to claim Constant Attendance Allowance, you can contact the Service Personnel and Veterans Agency helpline on:

Telephone: 0800 169 2277

Textphone: 0800 169 3458

The helpline is open from 8.15 am to 5.15 pm Monday to Thursday, and 8.15 am to 4.30 pm on Fridays.

• War Disablement Pension
• Veterans UK website (opens new window)

How much do you get?

You'll get Constant Attendance Allowance at one of four different rates, depending on the extent of your disability and the amount of care you need:

How it's paid

Constant Attendance Allowance can be paid directly into your bank, building society, Post Office or National Savings account that accepts Direct Payment.

But if you're registered blind or need someone who cares for you to collect your money, you'll be sent a cheque to be cashed at the Post Office.

How to claim

For industrial injury cases

You can ask your local Jobcentre Plus for a claim form BI104 or download one from the Department of Work and Pensions (DWP) website.

• Download a CAA claim form from the DWP website (PDF document, 146K) (opens new window)
• Help with PDF files
• Find your local Jobcentre Plus office (opens new window)

For war pension cases

The Service Personnel and Veterans Agency can send you a claim form (WPA 0003 (CAA)). You can contact them on:

Telephone: 0800 169 2277

Textphone: 0800 169 3458

The helpline is open 8.15 am to 5.15 pm Monday to Thursday and 8.15 am to 4.30 pm on Friday.

• Veterans UK website (opens new window)

What to do if your circumstances change

You should tell your local Jobcentre Plus office or the Service Personnel and Veterans Agency if your circumstances change. For example, if:

• you go into or come out of hospital
• you enter or leave a care home or care home with nursing
• your spouse or civil partner goes into hospital (if you get extra money for them)
• you leave the UK to live abroad permanently

How to appeal

If you're refused Constant Attendance Allowance or if you have any queries about your payment, you can ask the Jobcentre Plus office that dealt with your claim to look again at their decision. If you're still unhappy with the outcome, you can appeal.

• How to appeal against a benefits decision (general money, tax and benefits section)

What else you need to know

If you get 'Exceptional rate' or 'Intermediate rate' CAA, you may also be able to get Exceptionally Severe Disablement Allowance. You can contact the Service Personnel and Veterans Agency or your local Jobcentre Plus office for advice.

Benefit Enquiry Line

For general advice, you can call the Benefit Enquiry Line on: 

Telephone:  0800 882 200

Textphone: 0800 243355

You can also use the RNID Typetalk service.

It is open from 8.30 am to 6.30 pm Monday to Friday and from 9.00 am to 1.00 pm on Saturday.

Service Personnel and Veterans Agency helpline

You can also call the Service Personnel and Veterans Agency helpline on:

Telephone: 0800 169 2277

Textphone: 0800 169 3458

Lines are open from 8.30 am to 6.30 pm Monday to Friday and 9.00 am to 1.00 pm on Saturdays.

• Full Service Personnel and Veterans Agency contact details