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Thursday, 23 February 2012
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Government, citizens and rights
Energy - your consumer rights
Help for elderly and disabled energy customers
Find out what your energy provider must do for you if you are elderly or disabled, including any grants that may be available to help pay for the energy you use
Gas and electricity - your rights
Getting connected to a gas or electricity supply and how to get extra help if you are elderly or disabled
Pre-pay meters - your rights
The different types of pre-pay meter and what to do if you have a problem
Paying for gas and electricity - your rights
The information on your bill, how it is worked out and the ways you can pay
Understanding gas and electricity contracts
What makes up an energy contract and what to do before signing one
Switching your gas and electricity supplier
Choosing a new energy supplier and how to sort out problems when switching between suppliers
Changing your gas and electricity supplier when you move home
How to switch energy suppliers when you move home
Additional links
Riots Panel seeks views
An independent panel is seeking causes of the August riots
