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Thursday, 23 February 2012

If you've been approached by a door-to-door seller, find out what your rights are and when you can cancel an order

What to expect from a door-to-door seller, how to cancel an agreement and who to complain to if there is a problem

Your right to a refund and who to complain to if you're unhappy with an internet, mail order or telephone purchase

Examples of unfair terms in contracts and how to report them

Making a claim using a guarantee or warranty

Your rights when buying from a private seller and ways to protect yourself from fraud

What you can do if you've bought faulty goods or services from abroad

An independent panel is seeking causes of the August riots