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Government, citizens and rights
Your consumer rights when buying goods and services
BEKO frost free fridge freezers: advice for the public
If you have a BEKO frost free fridge freezer, find out how to check if it's the type that is being recalled for safety reasons
Consumer rights - an introduction
The minimum you can expect when buying goods from a trader
Buying a service - your consumer rights
What you should expect when buying a service and how to complain if there is a problem
Returning faulty items
When you can get a replacement, repair or refund
How to find a reliable business
Signs to look for when choosing a reliable trader
Arranging a funeral
Arranging a funeral and what to consider when choosing a funeral director (including your consumer rights)
Service charges, tips, gratuities and cover charges
When you are expected to pay service charges and what happens to your payment
Buying furniture and your consumer rights
Your rights when buying furniture, when you can use a warranty and how to make a complaint
Mobile phones - your rights
What you can expect when buying a mobile phone and when you can cancel a contract
Event tickets - your consumer rights
The information you should get when you buy tickets and how to spot fakes
Internet, television and phone packages - your consumer rights
The minimum to expect from your supplier and how to cancel or switch suppliers
Counterfeit goods
How to spot and report counterfeit goods
Additional links
Riots Panel seeks views
An independent panel is seeking causes of the August riots
