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Help with video files
To watch videos on Directgov you will need to have Javascript enabled and Adobe Flash Player 9 or higher. If you can not access Adobe Flash Player you can download videos to watch with Windows Media Player or QuickTime. Alternatively, you can read the transcript of the video.
Downloading Adobe Flash Player
Installing Adobe Flash Player is simple, safe and free. The link below will take you to the Adobe Flash Player website. Simply click on the Download Flash Player link on the right-hand side of the page and follow the instructions. Once Adobe Flash Player is installed on your computer you will be able to watch videos on Directgov.
If you are using Directgov at work, some corporate firewalls may prevent you from seeing Adobe Flash videos or from downloading the latest version of Adobe Flash Player. In this case you may want to speak to your IT department.
Downloading videos
If you can’t view videos on Directgov you can download them in either WMV or MOV format, allowing you to watch them with Windows Media Player or QuickTime.
Video transcripts
If you can't play videos or prefer to receive information in text form, transcripts of Directgov videos are available.
Turning on/off Javascript
To watch videos on Directgov you must have Javascript enabled on your computer. In most cases, unless you have deliberately turned Javascript off, it will be running by default.
The way to turn Javascript on or off on your computer depends on which internet browser you use. For users of Microsoft Windows follow the link below to find out how to turn Javascript on or off.
