Website of the UK government

Does your pack provider subscribe to the HIP Code?

If your HIP provider is a member of the Association of Home Information Pack Providers (AHIPP), they must subscribe to the Code.

• Association of Home Information Pack Providers (AHIPP) Opens new window

There are other bodies, like the Independent Pack Providers Association (IPPA), whose members provide HIPs.

• Independent Pack Providers Association (IPPA) Opens new window

If your pack provider doesn't subscribe to a code of standards

If the firm does not subscribe to a code of standards then there may be no formal process in place to help you. You should contact Consumer Direct for advice on how to get legal help.

• Consumer Direct Opens new window

More about your rights

• The HIP Code and the Search Code

• Estate agents - making a complaint

• Conveyancers

• Domestic Energy Assessors and Home Inspectors