Website of the UK government

Who is eligible?

To be eligible for Constant Attendance Allowance you must be claiming one of the following:

If you're claiming Industrial Injuries Disablement Benefit

To claim Constant Attendance Allowance you must:

You can contact your local Jobcentre Plus office to find out whether you can get Constant Attendance Allowance.

• Industrial Injuries Disablement Benefit - accidents (disabled people section)
• Industrial Injuries Disablement Benefit - diseases and deafness (disabled people section)
• Contact Jobcentre Plus Opens new window

If you're getting a War Disablement Pension

To claim Constant Attendance Allowance you must:

To find out if you're eligible for Constant Attendance Allowance you can contact the Service Personnel and Veterans Agency helpline on:

Telephone: 0800 169 2277

Textphone: 0800 169 3458

The helpline is open from 8.15 am to 5.15 pm Monday to Thursday, and 8.15 am to 4.30 pm on Fridays.

• War Disablement Pension (disabled people section)

How much do you get?

You'll get Constant Attendance Allowance at one of four different rates, depending on the extent of your disability and the amount of care you need:

How it's paid

Constant Attendance Allowance can be paid directly into your bank, building society, Post Office® or National Savings account that accepts Direct Payment.

But if you're registered blind or need someone who cares for you to collect your money, you can be sent a cheque to cash at the Post Office®.

How to claim

For industrial injury cases

You can ask your local Jobcentre Plus for claim form BI104.

Or download the claim form, below.

• Download Constant Attendance Allowance claim form (PDF document, 184K) Opens new window
• Help with PDF files
• Contact Jobcentre Plus Opens new window

For war pension cases

The Service Personnel and Veterans Agency can send you a claim form (WPA 0003 (CAA).

You can call their helpline on:

Telephone: 0800 169 2277

Textphone: 0800 169 3458

The helpline is open from 8.15 am to 5.15 pm Monday to Thursday, and 8.15 am to 4.30 pm on Friday.

• Visit the Service Personnel and Veterans Agency website Opens new window

What to do if your circumstances change

You should tell your local Jobcentre Plus office or the Service Personnel and Veterans Agency if your circumstances change. For example, if:

• Contact Jobcentre Plus Opens new window

How to appeal

If you're refused Constant Attendance Allowance or if you have any queries about your payment, you can ask the Jobcentre Plus office that dealt with your claim to look again at their decision.

If you're still unhappy with the outcome, you can appeal.

• How to appeal against a benefits decision

What else you need to know

If you get 'exceptional rate' or 'intermediate rate' Constant Attendance Allowance, you may also be able to get Exceptionally Severe Disablement Allowance. You can contact the Service Personnel and Veterans Agency or your local Jobcentre Plus office for advice.

For general advice, you can call the Benefit Enquiry Line on:

Telephone: 0800 882 200

Textphone: 0800 243 355

Lines are open from 8.30 am to 6.30 pm Monday to Friday, and 9.00 am to 1.00 pm Saturdays.

• Contact Jobcentre Plus Opens new window

More useful links

• Guide to financial support for disabled people (disabled people section)
• Information for carers (caring for someone section)