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Why interviews have been introduced

Interviews have been introduced as an extra security measure to stop people getting passports with false identities.

Who needs to be interviewed?

Only adults who have never before had a British passport in their own name before need to attend an interview.

If you had your own passport as a child you will not need an interview, as your application is classed as a renewal. If you did not have a passport as a child (or were only ever included on a parent’s passport) you will need to attend an interview.

If you were born on or before 2 September 1929, you may not need an identity interview. The Identity and Passport Service (IPS) will decide whether they need to interview you after they receive your completed application.

How the interview affects your application

You need to apply for your passport in the usual way, using the standard application form and sending it to IPS.

Staff in IPS Regional Passport Offices will establish that your identity exists and that you are entitled to a British passport. This will include checking independent sources such as the electoral roll and address histories. In this way, they build up a ‘biographical footprint’ that will be used in the identity interview.

You will then get a letter asking you to phone IPS to make an appointment for an interview at one of their interview offices. You can choose any office, but you may not always be able to get the exact time or date you want.

In some remote areas, IPS can arrange local interviews. If you live in one of these areas, a member of IPS staff will explain this when you phone to make an appointment.

You should allow more time when applying

First-time adult customers should allow more time than in the past to receive their passport. IPS recommends you submit your application six weeks before you need to travel.

Do not book any travel arrangements until you have received your new passport.

No Fast Track or Premium services for first-time adult passport customers

As first-time adult customers will need to attend an interview, it is not possible for them to use the Fast Track one-week or Premium one-day services.

What the interview is like

The interview takes about 30 minutes and is done in a friendly manner. Mostly you will be asked to confirm facts about yourself – facts that someone trying to steal your identity may not know.

IPS destroys any personal information used in the interview shortly after the passport is issued.

Interview offices and how to find them

IPS has set up a network of interview offices across the UK. The interview offices are for interviews only - they do not issue passports.

If you are asked to attend an interview you should make sure you go to the right office. If you do not, you risk missing your appointment and your application may be delayed.

• Find your nearest interview office Opens new window

• Find your nearest interview office (Northern Ireland) Opens new window